Klaviyo Customer Hub chat
Dialog can hand a customer with a post-sale question over to your team in the web chat of your Klaviyo Customer Hub. This page covers what is specific to Klaviyo; how the handoff works, how to turn it on and how to guide Dialog’s answers are in Customer support handoff.
This is not the Klaviyo email integration, which sends Dialog events to your flows: see Klaviyo integration for that one.
Prerequisites
Section titled “Prerequisites”- Klaviyo Customer Hub live on your storefront, with web chat turned on.
- Klaviyo picked under Hand off to your helpdesk in Assistant settings → Assistant behavior → Customer support.
To check: open a product page on your store, open the Customer Hub, and confirm it offers the chat.
What is specific to Klaviyo
Section titled “What is specific to Klaviyo”The Customer Hub opens on its chat screen, with the customer’s question already sent.
A chat shown to some customers only: for a customer Klaviyo does not offer the chat to, the button reads Chat unavailable and nothing is sent.
A chat that requires signing in: if your store asks customers to log in before chatting (no Klaviyo AI agent), the question waits for them to sign in, for about ten minutes.
Need help?
Section titled “Need help?”Email support@askdialog.com if the button never appears or if the Customer Hub opens without the question.
