Support overview
Something not working? Start with the symptom you see, or jump to the notes for your install path. If you still need a human, see the escalation section at the bottom.
Fix it by symptom
Section titled “Fix it by symptom”Match what you’re seeing on your store.
- The assistant doesn’t appear at all → Dialog not visible on store
- The input shows but the suggestion chips stay empty → Suggestions not loading
- The panel opens then shuts on its own → Drawer closes immediately
- Shoppers add a product but the cart UI doesn’t update → Add to cart does not update
- Trending topics don’t show up → Trending topics not available
Fix it by install path
Section titled “Fix it by install path”Many issues depend on how Dialog was installed. Confirm your install first, then narrow down.
- Shopify → re-check the app setup in Install on Shopify, then run Verify your install.
- Prestashop → re-check the module in Install on Prestashop, then Verify your install.
- Google Tag Manager → GTM loads the widget late; confirm the container in Install via Google Tag Manager, then Verify your install.
- Custom / headless → check your embed and cart glue against the Developers overview, then Verify your install.
Still stuck?
Section titled “Still stuck?”- Before you contact support: the details to gather so we can help on the first reply.
- Questions about your plan or invoices → Billing & subscription.
