Crisp integration
Dialog can hand a customer with a post-sale question over to your team in your Crisp chatbox. This page covers what is specific to Crisp; how the handoff works, how to turn it on and how to guide Dialog’s answers are in Customer support handoff.
Prerequisites
Section titled “Prerequisites”- The Crisp chatbox installed and live on your storefront, through the Crisp app for your platform or the Crisp code snippet.
- Crisp picked under Hand off to your helpdesk in Assistant settings → Assistant behavior → Customer support.
To check: open a product page on your store, and confirm the Crisp chat bubble appears. If you hide the bubble on purpose and open the chat from a button of your own, click that button instead and confirm the chat opens. If neither works, finish the Crisp installation first.
What is specific to Crisp
Section titled “What is specific to Crisp”A hidden bubble still works. If you hide the Crisp bubble and open the chat from a button of your own, Dialog reveals the chatbox when it opens it.
Your team picks up in the Crisp inbox, with the customer’s question as a visitor message.
If Crisp does not open, nothing is sent to Crisp.
When nobody is online, Crisp treats the message like any other one sent outside your opening hours, following your Crisp availability settings.
Need help?
Section titled “Need help?”Email support@askdialog.com if the button never appears or if Crisp opens without the question.
