Gorgias integration
Dialog can hand a customer with a post-sale question over to your team in Gorgias Chat. This page covers what is specific to Gorgias; how the handoff works, how to turn it on and how to guide Dialog’s answers are in Customer support handoff.
Prerequisites
Section titled “Prerequisites”- Gorgias Chat installed and live on your storefront.
- Gorgias picked under Hand off to your helpdesk in Assistant settings → Assistant behavior → Customer support.
To check: open a product page on your store, and confirm the Gorgias chat bubble appears. If it doesn’t, or if the chat is hidden on that template, finish the Gorgias installation first: Dialog shows no button on a page where Gorgias Chat is not loaded.
What is specific to Gorgias
Section titled “What is specific to Gorgias”The chat opens on the conversation. If your store runs the Gorgias AI Agent features, the chat normally opens on its self-service home screen; Dialog takes the customer straight to the chat instead, so their question is in front of them rather than behind a “previous conversation” link.
Your agent picks up in Gorgias, with the customer’s question as the first message of the conversation.
Need help?
Section titled “Need help?”Email support@askdialog.com if the button never appears or if Gorgias opens on the wrong screen.
