Dialog not visible on store

If the Dialog widget isn’t showing on your store, the fix differs by install path.

Shopify

These checks apply to Shopify stores only (Shopify app install — Online Store 2.0 or legacy theme).

• Dialog app embed is toggled on. In the Shopify theme customizer, check the Embed apps section (top left).
• App block is added to the product page template. Edit your theme, open the product template, verify the Dialog app block is present.
• No CSS conflicts. Open browser devtools on the product page and inspect the widget area. Something might be hiding it (display: none, visibility: hidden, a z-index conflict).

Prestashop

• The Dialog module is enabled in Module Manager.
• The module’s configuration shows valid API keys (re-paste them if in doubt).
• Open a product page with browser devtools and confirm Dialog’s script tag is in the HTML.

GTM install

• The Dialog tag is published in your GTM container (not just in preview).
• The tag’s trigger matches your product URL pattern.
• Dialog Product ID resolves to a real value on the page (Variables panel in GTM preview).

React, Vue, or vanilla SDK install

• The component (<DialogProductBlock>, <DialogInput>) is rendered on the page — confirm in your dev console.
• The SDK was instantiated with a valid public API key.
• The productId you’re passing matches a product in your uploaded catalog.

Still not visible?

Email support@askdialog.com with:

• Your install path.
• The URL where Dialog is missing.
• A screenshot of the issue.
• Any error in the browser console (F12 → Console tab).