Train Dialog

Dialog is a multi-LLM assistant, but like any smart system it needs the right inputs and a bit of training to shine. Here are the essentials.

1. Upload high-quality documents

Dialog learns from what you upload. Supported formats: .docx, .txt, .csv, .md, HTML, PDF.

If you notice inconsistent answers, check whether the source document (especially PDFs with tables) is well structured. Converting tricky files to text or markdown often fixes it.

2. Write clear, concise custom guidelines

Guidelines help Dialog reflect your brand’s voice and policies. Keep them short (10–15 max) and write them in full sentences, not bullet points, so the context is clear.

See Writing good guidelines for detail.

3. Diagnose and fix wrong answers

When Dialog gives an incorrect or incomplete answer, identify where the issue lies:

• Missing or outdated rule → update your guidelines.
• Product-specific errors → improve product descriptions. On Shopify, you can also enrich products with the dialog-data metafield (Shopify-only).
• Missing general info → upload or update a document.

4. Keep improving

Training is ongoing. Each wrong answer is a chance to refine Dialog’s understanding. Focus on clarity, consistency, and customer-relevant information.

Need help?

Email support@askdialog.com if you’re stuck on training strategy.