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Answers come from this documentation only, with sources. For account-specific issues, the docs route you to the right owner.

What can I help you find?

You are chatting with an AI assistant. It can make mistakes, so double-check important information.

Your AI sales agent, up and running.

Everything you need to install Dialog, train it, and measure its results. From first setup to production.

Find your install pathDeveloper docs

Answers come from this documentation only, with sources. For account-specific issues, the docs route you to the right owner.

What can I help you find?

You are chatting with an AI assistant. It can make mistakes, so double-check important information.

Where does Dialog need to run?

Every install wires two things: your catalog and the widget on your storefront. Pick your platform; each guide covers both.

Shopify

The app syncs your catalog and embeds the widget: any theme, no developer needed.

Prestashop

The official module handles catalog and widget in one install from your back office.

Custom / headless storefront

Catalog via the API, widget via the SDK or the React / Vue packages: full control over the embed.

Google Tag Manager

No-code deploy from a tag container: a last resort, with real trade-offs to read first.

Not sure which fits? Find your install path in 30 seconds →

What are you here to do?

The questions we hear most

Three topics generate most support emails. Each has a complete answer in the docs.

My cart doesn’t update after Dialog adds a productThe product is in the cart; your UI just doesn’t know yet. The fix differs per install path.What can a GTM install do, and not do?Cart refresh and tracking have hard limits on GTM. Read them before you commit to this path.We’re on headless Shopify: what goes where?The app syncs your catalog; the widget ships with your frontend via the SDK or components.

Stuck? There’s a path for that.

Most issues resolve at step one. When they don’t, two more steps get you a fix in one round-trip.

  1. TroubleshootFour guides cover the issues we see most, by install path.Open the guides
  2. Check ownership & prepareSee who owns the fix (you, your developer, or us) and what to include.Before you contact support
  3. Email supportWith install path, URL, expected vs actual, and screenshots attached.paul@askdialog.com

A complete report usually gets a fix or a precise answer in the first reply.

Documentation

Guides, setup and troubleshooting for Dialog, your AI sales agent.

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